Lexus Tops Owner Satisfaction Survey For the Fourteenth Consecutive Year

By [http://ezinearticles.com/?expert=Matthew_Keegan]Matthew Keegan

Quick question: What is the most dependable line of vehicles? Well,if you guessed Lexus then your answer would be correct.

In a recently released quality survey by J.D. Power and Associates, one that measures problems experienced by the original owners of vehicles after three years, Lexus had 120 problems per 100 vehicles, down from 145 last year. This was the fourteenth consecutive year that Lexus finished on top, a distinction that puts the brand far ahead of all others.

Calculating Quality, One Category At A Time

Nine categories were included in the survey to tabulate each model's score. Then, the totals from each model are added together and divided by the models surveyed to give each brand its score. The nine categories surveyed were:

Ride, handling and braking

Sound system

Features and controls

Seats

Engine

Transmission

Heating, ventilation and cooling

Vehicle interior

Vehicle exterior Right behind Lexus were a pair of American brands, Mercury and Cadillac, which were followed by Toyota and Acura. Buick, which had tied Lexus for top honors two years ago slipped to the sixth position. The good news for people who want to buy American is that General Motors and Ford each had several models which finished at or near the top of the survey. Unfortunately, that distinction did not hold true for vehicles made by Chrysler LLC.

The survey covered 38 brands of which 27 showed improvements from over last year. By individual model 6 Lexus and 5 Toyota vehicles finished first, both brands are owned by the Toyota Motor Corporation. However, Toyota's third brand, Scion, actually declined in quality registering the third worst drop off of all vehicles, just ahead of Jeep and Subaru.

What This Means For You

Customer surveys of vehicle ownership are critical toward recognizing trends with a particular brand. If quality is consistently high, then you'll gravitate to the most dependable vehicles sold, especially if you plan on keeping your car for the long term.

This means that your new vehicle research should include studies from a wide range of sources to help you narrow down your next car purchase.

(Source: J.D. Power and Associates)

Copyright 2008-2012 -- Matthew C. Keegan is the owner of a successful article writing, web design, and marketing business based in North Carolina, USA. He manages several sites and is also a contributing writer for Andy's Auto Sport, a retailer of quality [http://www.andysautosport.com/euro_tail_lights.html]tail lights and [http://www.andysautosport.com/projector_headlights.html]headlights.

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